Which was your favorite job?
A few weeks ago, my daughter asked me which of the two jobs from my younger days I liked more: selling audio equipment at an electronics store or cooking at a Howard Johnsons. After reflecting on the question for a bit I finally decided I couldn’t decide. I loved them both.
Why did I love them both? Because both jobs provided three of the most important reasons why you, me or anybody else would love their job:
- I was using my strengths, i.e. doings things I do best.
- I was appreciated and validated for my strengths.
- I was working with people I liked, not just at work but socially, too.
Why does using your strengths matter? People working in their area of strengths feel they are being authentic to who they already are rather than who their role requires them to be. Using your strengths means you will feel more expert in what you are doing, and more engaged and energized when you are doing it.
The strengths-based engagement is more than just about making people happy. It also means they get more work done. A Gallup survey found that employees using their strengths were more productive, stayed in jobs longer, and produced greater customer satisfaction.
This leads to my second point. Because I was highly productive and I created satisfied customers, I got constant positive feedback. Research has consistently shown that people “flourish” – function at their best – in environments and relationships where positive comments of support, encouragement, appreciation are heard three times more often than negative comments (disapproval, sarcasm, cynicism). And in a study of 60 business units, the highest performing teams were those where positive comments were experienced five times more often than negative ones.
Finally, because I was working with people I liked, I worked with great emotional safety and freedom in communication. That meant constructive feedback could be received knowing it was for my improvement. It also meant people expressed interest in each other. Research by Marcial Losada and Emily Heaphy showed that the highest performing teams talked about themselves (individually or their group) less and advocated for other peoples’ or groups’ positions more frequently than their own.
What my daughter’s question proved to me – and I think should prove to you – is that our job satisfaction and performance isn’t based on what we are doing, or even how much we are paid to do it. It’s all about doing things we’re best at, receiving more support than criticism, and being around people who have your back.
 Now, Discover Your Strengths, Marcus Buckingham and Donald Clifton
 The Role of Positivity and Connectivity in the Performance of Business Teams: A Nonlinear Dynamics Model, Marcial Losada and Emily Heaphy. American Behavioral Scientist 2004; 47; 740